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Frequently Asked Questions

Q: How do you ensure that a student (or educator) is really a student (or educator)?

Q: For some reason I can’t get verified. How do I ask for assistance?

Q: What schools are eligible to participate?

Q: Who is eligible for academic verification?

Q: Why isn’t my school/institution listed as a verification source?

Q: How can I provide feedback or request technical help?

Q: How often does my academic status need to be verified?

Q: Is Microsoft collecting my personal information?

Q: What does being verified mean?

Q: What are the steps for student verification?

Q: I haven’t received my verification e-mail. What should I do?

Q: How do I manually verify my academic status?